Policy - Southern Wreaths

Welcome

Welcome to my Etsy store. I became a fulltime wreath designer in 2014 and each day since has been exciting and new as far as making wreaths and bows.
All items are made by myself and I only use the best quality supplies on my wreaths.

No item leaves my hands unless I am 110% satisfied with it and feel that you will be as well. Deco mesh wreaths have been my favorite wreath to make because they are so versatile, but a burlap or grapevine wreath has been known to show up from time to time.

Any item that you purchase is one that has been given a lot of thought and time put into it and I promise that you will be very happy to display on your door.

Payments

For more expensive items, a payment plan can be arranged but you will need to let me know ahead of time.

Shipping

All packages are shipped USPS and confirmation will be sent. Most items are shipped Priority Mail with 2 day delivery. If item is needed ASAP, please contact me and I will do my best to accommodate you.

Returns & Exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Returns and exchange details

If for any reason you are not pleased with your purchase, please let me know as soon as possible. All items are insured up to $50.00, however once it is out of my hands I do not have control of it and you may want to purchase additional insurance if you feel there is a chance item being damaged.

As far as to date, I have never had a packaged lost or damaged thank goodness.

Additional

I do not ship any item unless I am 100% satisfied with my work. A great deal of time goes into each wreath and I only use the best materials and embellishments on every item. All items that are shown are currently available unless otherwise stated. Custom wreaths take 5-7 days before they ship due to myself making them once they are ordered.

Frequently Asked Questions

Custom and personalized orders

I love custom orders and they are always welcomed. I will gladly work with you throughout the process of your item and it will not be shipped until you are satisfied. Custom orders do have a longer shipping time due to starting with a blank slate. Please note that custom orders must me paid in full before I begin creating your item.

**Custom orders are not returnable or refundable unless recieved damaged**

Care instructions

Due to elements attached to your wreath or swag, it is highly recommended that you do not display your beautiful decoration in direct weather conditions ( sunlight, rain, sleet etc). Mailbox bows and swags can withstand most weather conditions and specific ribbons and attachments are used when creating these outdoor decorations.

Gift wrapping and packaging

Any item can be shipped as a gift with a personalized note to your desired recipient at no additional charge. When placing your order, please let me know in the notes what you would like to include on gift card.

How are orders shipped?

All items are shipped via USPS. Majority of orders do ship Priority 2-3 day shipping, however due to the rising prices with USPS some orders will ship standard 2-9 day ground delivery.

Can I preorder an item?

Yes you can preorder and quite a few customers take advantage of this.
Starting in September, holiday items and orders do pick up a lot and processing times will become a little longer than normal. If you have a specific item or idea you know you want, please contact me as soon as possible so we can schedule you a delivery estimate.

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